Case Study: Data Team

Time to Fulfill Ad-hoc Data Requests

Before: ~2 weeks

After:

< 1 day

Before Seek: Siloed Knowledge Base

Data team’s knowledge base distributed across siloed SQL files, BI dashboards, JIRA tickets.

Ad-hoc questions coming mainly from the customer success team take up to 2 weeks to answer by hand-typing SQL code. It also takes weeks of hand-holding to train new data analysts.

After Seek: Organized Knowledge Base

All questions (from email, tickets, Slack) and corresponding SQL stored in one place.

The time it takes to train new analysts is reduced from weeks to days. Ad-hoc questions take <1 day to answer on average.

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